Return and Refund Policy - House of NKO

Return and Refund Policy - House of NKO

At House of NKO, we are committed to ensuring customer satisfaction. If for any reason you are not completely satisfied with your purchase, we are here to help you with our simple and fair returns and refunds policy.

Returns

• You have 30 days from receipt of your order to return unused items in their original condition and in their original packaging.
• To initiate a return, please contact our customer service at the following email address: houseofnko@gmail.com. To obtain a return authorization number and additional instructions.
• Return costs are the responsibility of the customer, except in the event of an error on our part or a defective product.
• Personalized or final sale items are not eligible for returns unless there is a manufacturing defect.

Refunds

• Once we have received and inspected your return, we will send you an email to let you know that we have received your returned item. We will also notify you if your refund is approved or rejected.
• If your request is approved, the refund will be processed and a credit will automatically be applied to your credit card or original payment method within 5-7 business days.
• Initial delivery charges are non-refundable unless there is an error on our part.
• Refunds will be made in the same currency and exchange rate as the original purchase.

Trades

• We do not offer direct exchanges. If you wish to exchange an item, please follow the returns procedure to obtain a refund and place a new order for the desired item.

If you have any additional questions regarding our returns and refunds policy, please do not hesitate to contact our customer service at [customer service email address] or by telephone at [customer service phone number].

Thank you for choosing House of NKO for your purchases. We look forward to providing you with an exceptional shopping experience.

Sincerely,

The House of NKO team